GDPR

Who we are?
In this Privacy Policy, references to “we,” “us,” or “our” mean Luxury Transfers Limited, which processes your personal information and interacts with you to provide our taxi and cab hiring services.

Your Privacy
At Luxury Transfers Limited, we are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This privacy policy explains how we collect, use, process, store, and share your personal data. By using our services or providing your personal data to us, you consent to the practices described in this policy.

During our interactions with you, we will collect and process personal information. Personal information includes any data that can identify you as an individual, such as your name, email address, or phone number. We are dedicated to protecting your privacy. We will handle your personal information in compliance with all relevant laws and regulations pertaining to data protection and privacy, including the EU and UK General Data Protection Regulation (GDPR).

This Privacy Policy explains:

 

• • What personal information we collect

• • Why we collect this information

• • How we will use it

• • How long we will retain it

• • Who else may have access to it

• • How you can contact us

• • Your rights concerning the personal information we hold.

Personal data we collect
We may collect various types of personal data from you, including but not limited to:
a) Contact information (name, email address, phone number)
b) Demographic information (age, gender, location)
c) Account details (username, password)
d) Payment information (credit card details, billing address)
e) Ride details (pickup and drop-off locations, ride history)
f) Communication records (feedback, complaints, customer service interactions)

Legal basis for processing
We process your personal data based on the following legal grounds:
a) Consent: When you provide your explicit consent for specific processing activities.
b) Contractual necessity: When the processing is necessary for the performance of a contract with you.
c) Legitimate interests: When we have a legitimate interest in processing your personal data, which is not overridden by your rights and interests.
d) Legal obligations: When the processing is necessary to comply with legal obligations.

Why Do We Ask for This Information?
When you book a service with us, we need your contact and payment information to process the payment and fulfil your booking. You can browse our website without providing any personal information. However, when you want to place a booking via the website, we ask you to log in or register to create a customer profile, save your preferences, and retrieve them from any of your devices. When you make a booking via our website or mobile application, we ask for your name and contact details to manage your booking. We also collect information about your booking preferences (e.g., pick-up and drop-off locations, special requirements) to provide a tailored service. You may also provide personal information through our customer support channels, including telephone support, emails, instant messaging, and social media interactions.
This information helps us assist you with your inquiries, manage your bookings, and improve our services. We will collect your personal information when you use or contact our customer support
services, including telephone support, instant messaging, emails, social media interactions, and direct messages.

How do we use your personal information
We process your personal data for the following purposes:
a) Providing our services and fulfilling your ride requests
b) Communicating with you, including sending relevant updates and notifications
c) Personalising and improving our services
d) Conducting research and analysis to enhance our offerings
e) Ensuring the safety and security of our passengers and drivers
f) Complying with legal obligations

How Long Do We Keep Your Personal Information?
We are required by law to retain your personal information only for as long as is necessary for the purposes for which we are using it. The duration for which we keep your personal information is determined by several factors, including the purposes for hich we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorized use or disclosure of the information, and our legal and regulatory obligations.

Who Do We Share Your Personal Information With?
We may share your personal information with:
a) Law enforcement agencies: We might provide information to the police and other agencies to help prevent and detect fraud or criminal activity.
b) Insurers: In case of a claim or potential claim, we may share information with our insurance companies.
c) Drivers serving customers: We share necessary information with our drivers who provide services to our customers.
d) Third parties: If we are legally required to do so, we may share your information to comply with laws or court orders. We may also share it to enforce our terms and conditions or to protect our rights, property, or safety, as well as those of our clients, employees, or others.

Data security measures
We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These measures include data encryption, access controls, and regular security assessments.

Your Rights
You have the right to:
a) Know what personal information we have: We will confirm what information we have about you and provide a copy.
b) Correct inaccuracies: If any of your information is wrong, we will correct it.
c) Delete your information: You can ask us to delete your information if we don’t need to keep it anymore.
d) Pause using your information: If you are unsure about our right to use your data, or in certain situations, we will temporarily stop using it.
e) Limit our use of your data: Unless we have a good reason to keep it, like a warranty, we will stop using your data.
f) Opt-out of marketing: You can tell us to stop using your data for marketing purposes, like sending catalogues or emails.
g) Get your data in a usable format: If you want your data in a format that is easy to use, we will provide it or send it to another company if possible.
h) No automated decisions: We will not use your data for automated decisions that could impact you, except in certain cases.
To protect your information, we may need to confirm your identity before fulfilling these requests.

Updates to this privacy policy
We may update this privacy policy from time to time. The most recent version will be posted on our website, and significant changes will be communicated to you directly.

Contact us
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us at info@luxury-transfers.
By using our services, you acknowledge that you have read and understood this privacy policy and agree to its terms.